Support Helpline No. : +91 7065547130 / 31 / 32
These Terms and Conditions govern your access to and use of the UM Group website, products and services provided by U M Software & Services ("UM Group", "we", "us" or "our"). By accessing our website, requesting a quotation, purchasing a product or service, or using our services, you agree to be bound by these Terms and Conditions.
Please read these terms carefully before using our website or purchasing any software, subscription, implementation, training, support, AMC or other services from us.
U M Software & Services, operating under the brand name UM Group, provides accounting software solutions, business management software, implementation, training, technical support, AMC, cloud-related services and other IT solutions to businesses and organisations.
UM Group is an authorised channel partner/service provider for the software products and solutions that it represents. Product ownership, trademarks, copyrights and intellectual property rights relating to third-party software remain with their respective owners.
The information available on this website is provided for general informational and business purposes. You agree to use the website only for lawful purposes and in a manner that does not violate any applicable law, regulation or the rights of any third party.
You must not attempt to gain unauthorised access to the website, its servers, systems, databases or any connected service, or use the website for any fraudulent, abusive or unlawful activity.
UM Group provides various software products and related services, which may include, but are not limited to:
Product features, editions, specifications, availability and service inclusions may vary depending on the product selected, applicable software provider terms and the customer's requirements.
We make reasonable efforts to ensure that product descriptions, specifications, features, pricing and other information published on our website are accurate and current. However, product features, prices, taxes, plans and availability may change without prior notice.
The final price applicable to a purchase or service will be communicated through the applicable quotation, invoice, order confirmation or other written communication. Applicable GST and other statutory taxes, where required, may be charged in addition to the displayed price.
Any implementation, installation, training, customisation, support, AMC, cloud, integration or other service charges will be communicated separately where applicable.
An enquiry, quotation request or online payment does not automatically constitute acceptance of an order unless the order has been confirmed by UM Group.
We reserve the right to verify an order and customer information before processing the applicable product or service. An order may be declined or cancelled where information is incomplete, inaccurate, fraudulent or where the requested product or service is unavailable.
The applicable invoice, quotation, order confirmation and product-specific terms, where provided, will form part of the agreement between the customer and UM Group.
Payments for products and services must be made using the payment methods made available by UM Group or through authorised payment channels.
Customers are responsible for providing accurate billing and payment information. Where applicable, GST and other statutory charges will be included in the final invoice.
For services such as implementation, training, customisation, AMC, cloud services or other professional services, payment terms may be specified in the quotation, invoice or service agreement issued to the customer.
Software products supplied through UM Group may be subject to separate licence agreements, subscription terms, usage restrictions and end-user licence terms specified by the respective software owner or publisher.
UM Group does not transfer ownership of third-party software to customers unless expressly stated in writing. The customer's right to use such software is governed by the applicable licence or subscription terms.
Trademarks, logos, software names, copyrights and other intellectual property belonging to third-party software providers remain the property of their respective owners.
Where implementation, installation, configuration or training services are purchased, the scope of work will depend on the requirements agreed between UM Group and the customer.
Customers are responsible for providing accurate business information, required documents, system access, data and other information necessary for completing the agreed services.
Any additional work outside the agreed scope may be subject to additional charges and will be communicated to the customer before such work is undertaken, where reasonably practicable.
Technical support and Annual Maintenance Contract (AMC) services are provided according to the scope, duration and terms applicable to the selected plan or service agreement.
Support does not necessarily include custom software development, major data migration, third-party system issues, hardware repair, internet connectivity, government portal downtime or services outside the agreed scope unless specifically mentioned in writing.
Delivery, software activation, installation, implementation and service timelines may vary depending on the product, licence type, payment confirmation, customer requirements and availability of required information or third-party services.
Any estimated timeline communicated by UM Group is an approximate timeframe unless a specific delivery or completion date has been expressly agreed in writing.
Cancellation and refund requests are subject to our applicable Return and Refund Policy, the nature of the product or service purchased and, where applicable, the terms of the relevant software provider.
Software licences, subscriptions, activation charges, implementation services, training services, AMC and other professional services may have different cancellation or refund conditions. Customers should review the applicable cancellation and refund terms before completing a purchase.
Where a refund is approved, it will be processed according to the applicable refund policy and payment method, subject to any deductions or charges expressly permitted under the applicable terms.
Customers are responsible for providing correct information and maintaining the confidentiality of their account credentials, licences, passwords and other access information.
Customers must use software and services in accordance with applicable laws, software licence conditions and instructions provided by UM Group or the respective software provider.
Customers are responsible for maintaining appropriate backups of their business data unless a specific backup service has been separately agreed with UM Group.
We may collect and process personal and business information necessary to respond to enquiries, process orders, provide services, communicate with customers and comply with applicable legal requirements.
Our collection and use of personal information is governed by our Privacy Policy.
We take reasonable measures to protect information under our control. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
When you contact UM Group or provide your contact details, we may use your information to respond to your enquiry, provide transactional information, process an order, provide customer support or communicate about services you have requested.
Where permitted by applicable law, we may also send information about products, services or offers. You may request to opt out of promotional communications at any time by contacting us or using the available unsubscribe mechanism.
Unless otherwise stated, the content of this website, including text, graphics, photographs, logos, icons, design elements and original materials, is owned by or licensed to UM Group and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission, except where permitted by applicable law.
Third-party trademarks, logos and product names displayed on this website belong to their respective owners.
We make reasonable efforts to keep the information on this website accurate and updated. However, information may occasionally contain errors, omissions or outdated details.
Product features, pricing, availability and service information may change. Customers should confirm important commercial or technical details with UM Group before placing an order.
Our website may contain links to third-party websites, software providers, payment gateways or other external services. These third-party services may operate under their own terms, privacy policies and conditions.
UM Group is not responsible for the content, availability, security or policies of third-party websites or services that are outside our control.
We will make reasonable efforts to maintain the availability of our website and services. However, temporary interruption may occur due to maintenance, technical problems, internet connectivity, hosting issues, cybersecurity incidents or other circumstances beyond our reasonable control.
UM Group will not be responsible for delays or service interruptions caused by events beyond our reasonable control, including natural disasters, government actions, infrastructure failures, third-party service outages or interruptions of external platforms.
To the extent permitted by applicable law, UM Group will not be liable for indirect, incidental, special or consequential losses arising from the use of the website, software or services, including loss of data, business interruption, loss of profits or loss of business opportunity.
Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
We may suspend or restrict access to our website or services where reasonably necessary due to security concerns, unlawful activity, non-payment, violation of these Terms and Conditions or other legitimate business or legal reasons.
UM Group may update or modify these Terms and Conditions from time to time to reflect changes in our services, business practices, legal requirements or technology.
The updated version will be published on this page with the revised content. Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising in connection with these Terms and Conditions or services provided by UM Group shall be subject to the jurisdiction of the competent courts in Noida, Uttar Pradesh.
If any provision of these Terms and Conditions is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue to remain effective to the extent permitted by applicable law.
If you have any questions regarding these Terms and Conditions, our products, services, payments, cancellation or other matters, please contact us:
U M Software & Services (UM Group)
Email: info@umgroup.co.in
Phone: +91 9910247130