Support Helpline No. : +91 7065547130 / 31 / 32
This Return and Refund Policy explains the terms applicable to purchases of software products, subscriptions, licences, implementation, training, AMC, support and other digital or professional services provided by U.M. Software & Services (UM Group).
Because software licences and digital services are generally delivered or activated electronically, customers should review the applicable product, pricing, licence and service details before completing a purchase.
Software licences, subscriptions and other digital products may be delivered or activated electronically. Once a software licence, subscription or digital product has been activated or supplied, it may not be eligible for cancellation or refund except where a refund is required under applicable law or is expressly approved under the terms applicable to the particular purchase.
Customers are encouraged to review the product edition, features, system requirements, subscription period and other applicable details before placing an order.
Where an evaluation or trial version of a software product is available, customers are encouraged to evaluate the software before purchasing a licence or subscription.
BUSY Accounting Software may offer an evaluation version for eligible users. Customers can contact UM Group for assistance with the available evaluation or product demonstration before making a purchase.
Charges for implementation, installation, configuration, training, customisation or other professional services may be non-refundable once the service has been started, scheduled or substantially delivered.
If a customer requests cancellation before the applicable service has started, UM Group may review the request based on the agreed quotation, scope of work, resources already allocated and any applicable third-party charges.
Annual Maintenance Contracts (AMC), support plans, subscriptions and other recurring services are subject to the terms and duration specified in the applicable quotation, invoice, service agreement or product licence.
Once a subscription, AMC or support service has commenced, cancellation or refund eligibility will depend on the applicable service terms and the nature of the service already provided.
While many software and digital purchases may not be refundable after activation or delivery, UM Group may consider a refund in circumstances such as:
Refund eligibility is determined based on the nature and status of the transaction, applicable product or service terms and the circumstances of the request.
A refund may generally not be available in the following circumstances, subject to applicable law:
If you experience a technical issue with software or a service purchased through UM Group, please contact our support team before requesting a refund.
We will make reasonable efforts to identify and resolve issues within the scope of the applicable product or service, subject to the relevant software provider's terms and technical limitations.
Technical support or troubleshooting does not automatically create an entitlement to a refund.
If a payment appears to have failed but the amount has been debited from your bank account or payment method, please contact us with the relevant transaction details.
We will verify the transaction with the applicable payment service provider or bank. Where a payment has been received by UM Group but the corresponding order was not successfully processed, the amount may be reviewed for refund or adjustment.
Duplicate payments will be reviewed and, where confirmed, may be refunded after verification.
To request a refund or transaction review, please contact UM Group using the official contact details provided below.
Your request should include:
Refund requests are reviewed after verification of the transaction, product or service status and applicable terms.
If a refund is approved, it will normally be processed using the original payment method where reasonably possible. The time taken for the amount to appear in the customer's account may depend on the relevant bank, card issuer, payment gateway or financial institution.
Where applicable, statutory taxes, payment processing charges or other amounts that are lawfully non-refundable may be treated in accordance with the applicable transaction terms.
Some products and services supplied through UM Group are provided by third-party software or technology providers. Such products may be subject to separate licence, subscription, cancellation and refund terms imposed by the respective provider.
Where third-party terms apply, refund eligibility may be subject to those terms in addition to this policy.
Product features, pricing, subscription plans and service offerings may change from time to time. Such changes do not automatically create a right to a refund for previously completed transactions.
We are committed to providing reasonable assistance for products and services purchased through UM Group. If you experience a technical, implementation or service-related issue, please contact our team so that we can review and assist with the matter.
Contact UM Group:
UM Group may update this Return and Refund Policy from time to time to reflect changes in our products, services, business practices or applicable legal requirements. The latest version will be published on this page.